Refund policy
Draft — to be dated on publication
When you can return a product, and what we do about it when something is wrong.
Hygiene restriction
Respiratory protection is a hygiene product. For health and safety reasons, opened packs of masks, used facepieces, used cartridges and used filter pads cannot be returned or refunded. This applies whether or not the product has been worn.
Change of mind
Unopened, sealed product can be returned within 30 days of delivery for a refund of the product price. Return shipping is paid by the buyer, and the product must arrive in resalable condition.
Contact us for a return authorization before sending anything. Returns sent without authorization may be refused.
Damaged, faulty or incorrect items
If a product arrives damaged, faulty, or different from what you ordered, contact us within 14 days of delivery with your order number and photographs. We will replace it or refund it in full, including the original shipping cost, and we will cover reasonable return shipping where a return is needed.
How refunds are processed
Contact us
Email support@vorqensafe.com with your order number and the reason for the return.
Get authorization
We confirm whether the item qualifies and send the return address.
Send it back
Ship the item in its original packaging. Keep the tracking number.
Refund
Once we receive and check the return, we refund to the original payment method within 5 business days.
Wholesale orders
Wholesale, distribution and private-label orders are governed by the terms in the individual supply agreement rather than by this page. Quality claims on wholesale orders are handled under that agreement.